Surveyonics - Online Survey Software

Client Satisfaction - Obtaining Feedback and Strengthening the Bond
For your convenience and ease of reference, we have created a template of Client Satisfaction Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

 Question: Are you satisfied with the company's product(s) and services?
Yes, I am
Somewhat
Not sure
No, not as much as I expected
No, not at all
N/A
 Question: How would you rate our performance vis a vis other companies?
Very good
Good
Average
Poor
Unsatisfactory
 Question: What are the reasons for your choosing our Company over others?
Has indepth knowledge of industry
Provides good customer service
Responds to your requests in time
Provides value for your money
Provides good consultative services
Chooses innovative ways to meet your changing requirements.
 Question: How true are the following statements about our service representatives?
TrueSomewhat trueNot sureFalse
They are well trained
They are well supervised.
They are professional in their conduct.
They work to serve you in the best possible way.
They are quick to respond to your requirements.
They have good knowledge in their field of expertise.
They respond to your queries keeping in mind your individual requirements.
 Question: How can we further improve our services?
 Question: Does our technical support meet your expectations?
Yes, it does
Yes, to an extent
Not really sure
No, not as much I expected
Not at all
N/A
 Question: How will you rate our company in understanding your business requirements and providing you with compatible solutions?
Excellent
Good
Average
Poor
Unacceptable
 Question: How do you perceive us as an organization in the marketplace?
 Question: How will you rate our services in the following areas?
Very goodGoodAveragePoorUnsatisfactory
Reliability of our services
Responsiveness of our representatives in meeting clients' needs
Courtesy in dealing with clients
The cost of our services
Relevance of services to clients' needs
Effectiveness of services in solving clients' problems