Surveyonics - Online Survey Software

Measuring Customer Satisfaction
For your convenience and ease of reference, we have created a template of Customer Satisfaction With Company Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

 Question: Have you ever purchased any service from our company?
Yes
No
 Question: What do you think about the quality of advice you receive from us?
Very good
Good
Neutral
Unsatisfactory
Poor
 Question: As a customer how frequently do you buy our company's services?
Daily
Weekly
Monthly
Infrequently
Bought just once

Other
 Question: How would you rate the value for money of our products and services?
Very good
Good
Neutral
Poor
Very poor
 Question: How satisfied are you with the following aspects of our customer service?
Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
The quality of customer service.
The speed with which your complaint was dealt with.
The way in which your complaint was dealt with.
 Question: How did you find doing business with us in comparison to doing business with other companies offering similar services?
Much better
Better
The same
Worse
Much worse
 Question: What changes would you suggest that will help us improve our service to our customers?
 Question: Do you find our website easy to navigate?
Yes
No
 Question: How fast do you think are we in delivering information asked by you?
Very fast
Fast
Average
Slow
Very slow
 Question: On the basis of your interaction with our staff how far do you agree with the following statements?
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
The staff was knowledgeable.
The staff was courteous and polite.
The staff treated you as a valued customer.