Customer Satisfaction With Company Survey

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Customer Satisfaction With Company Survey

Customer Satisfaction With Company Surveys are the perfect tool with which to measure customer satisfaction in overall terms.

A customer's level of satisfaction is shaped not just by the customer's experiences with the product or service, but also by such factors as staff courteousness and responsiveness, effectiveness of the complaint handling process, after-sales service, and so on. By using Customer Satisfaction With Company Surveys, companies can identify deficiencies, fix issues and create a solid base of loyal customers.

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Measuring Customer Satisfaction

For your convenience and ease of reference, we have created a template of Customer Satisfaction With Company Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

Question: How satisfied are you with the following aspects of our customer service?

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
The quality of customer service.
The speed with which your complaint was dealt with.
The way in which your complaint was dealt with.

Question: How fast do you think are we in delivering information asked by you?

Very fast
Fast
Average
Slow
Very slow

Question: How did you find doing business with us in comparison to doing business with other companies offering similar services?

Much better
Better
The same
Worse
Much worse

Question: What changes would you suggest that will help us improve our service to our customers?

Question: Have you ever purchased any service from our company?

Yes
No

Question: How would you rate the value for money of our products and services?

Very good
Good
Neutral
Poor
Very poor

Question: As a customer how frequently do you buy our company's services?

Daily
Weekly
Monthly
Infrequently
Bought just once

Other

Question: Do you find our website easy to navigate?

Yes
No

Question: What do you think about the quality of advice you receive from us?

Very good
Good
Neutral
Unsatisfactory
Poor

Question: On the basis of your interaction with our staff how far do you agree with the following statements?

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
The staff was knowledgeable.
The staff was courteous and polite.
The staff treated you as a valued customer.