Surveyonics - Online Survey Software

Obtaining Feedback on Technical Support
For your convenience and ease of reference, we have created a template of Customer Satisfaction With Technical Support Survey. You can use this template as such or modify it to suit your needs. Alternatively, you can design your own survey from scratch.

 Question: How would you rate your satisfaction with the way our technical support representative conducted himself/herself in the following areas?
Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
Handling and reolving customer problems
Professional attitude
Promptness in solving the problem
Understanding customers' needs and requirements
Quality of advice
 Question: What kind of problems and queries did you take to our technical support representative?
Query regarding products and services offered by the company
Query regarding delivery and installation of an equipment
Issue regarding the maintenance of the equipment
Problem arising in the eqipment(s) and the repairs required
Query regarding technical assistance required in handling the equipment

Any other, please specify.
 Question: How prompt was the customer service representative in taking your call?
Very prompt
Quite prompt
Not sure
Slow
Very Slow
 Question: On the basis of your previous interaction with our customer support representatives, how will you rate their performance?
Excellent
Good
Average
Unsatisfactory
Poor
 Question: What kind of behavior did the technical support representative demonstrate on your interaction with him/her?
Very friendly
Friendly
Not sure
Somewhat friendly
Not at all friendly
 Question: How many times in the last one year have you contacted our customer support representative?
 Question: Did you find him/her competent enough to handle your problem?
Yes
No
Can't say
 Question: Did the customer support representative listen to you patiently and respond immediately, when you contacted him?
Yes
No

Any other,please specify
 Question: Was the technical support representative able to solve your problem?
Yes
No

Any other, please specify.
 Question: Please mention name and/or email id of the technical support representative who handled your query or complaint.
 Question: Why do you feel that way?
 Question: How satisfied are you with the service provided by the technical support representative?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
 Question: Please give your suggestions on how we can further improve our technical support service.