Assessing Client Satisfaction
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The client satisfaction survey is designed to collect a feedback on our clients' satisfaction with our services. This will help us greatly in serving our clients effectively keeping in mind their constantly changing business needs.
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1. Are you satisfied with the company's product(s) and services? Yes, I am Somewhat Not sure No, not as much as I expected No, not at all N/A
2. How will you rate our company in understanding your business requirements and providing you with compatible solutions? Excellent Good Average Poor Unacceptable
3. Does our technical support meet your expectations? Yes, it does Yes, to an extent Not really sure No, not as much I expected Not at all N/A
4. How true are the following statements about our service representatives?
5. What are the reasons for your choosing our Company over others? Has indepth knowledge of industry Provides good customer service Responds to your requests in time Provides value for your money Provides good consultative services Chooses innovative ways to meet your changing requirements.
6. How will you rate our services in the following areas?
7. How would you rate our performance vis a vis other companies? Very good Good Average Poor Unsatisfactory
8. How do you perceive us as an organization in the marketplace?
9. How can we further improve our services?
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