1. Do you agree with the no customer facing service provided by the Business? Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
2. Would the customer benefit from direct meeting with the staff rather than talking on the phone? Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
3. Do you feel that you are given enough training to be able to communicate with all customers? Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
4. Are you satisfied with the information you providing to the customer? Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
5. Do you think your company provide you enough information to deal with the customer? Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree
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